Refund policy

ALL SALES ARE FINAL

NO Refunds, NO exchanges, NO cancellation & NO exceptions unless we made a mistake. 

We always make an effort to accurately duplicate our colored wigs, but please be aware that slight variations may occur due to lighting differences and individual screen settings.Since all of our colored wigs are handmade, each one is unique and no two wigs are exactly alike. Each piece has its own distinctive qualities.

CANCELATION

To ensure quick delivery, we start processing orders immediately after it’s placed so we cannot alter or change orders once payment is made. We also cannot ship to alternate addresses. 

DISCOUNT CODE

Once order has been places we cannot add any discount code.

INCORRECT/DEFECTIVE ORDER

All products are tripled check before shipping to ensure accuracy. If you received an incorrect or defective order, contact us within 48hrs of delivery. To be eligible for an exchange, the item must be in its original packaging, with original tags attached, products not manipulated, worn, or used. In your email, include the order number, picture of the item received and a brief note of your concern. Once we review and approve your concern, you must return the item. Once the item is received, inspected and approved, we will gladly issue an exchange.  

SHIPPING FEES
Shipping fees are non-refundable. If your package was returned to us due to an incorrect address or refusal to accept the package, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. You will not be reimbursed for any shipping fees. 

LOST/ DELIVERED BUT NOT RECEIVED

If you have tracked your package and  it has been lost in transit please contact us immediately and we will contact our delivery carrier right away to initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost, a replacement will be sent. If the package was delivered and stolen, please contact carrier directly as we are not responsible for stolen packages.

WE ARE NOT RESPONSIBLE FOR STOLEN OR LOST PACKAGE AFTER DELIVERY.